FAQ

Frequently Asked Questions

Can I really try it at home for 90 days?

Yes. Wear it at home, style it, wash it if needed. If you don’t love it within 90 days, simply return it for a refund.
No awkward emails. No pressure.

What if it doesn’t fit me?

That’s exactly why we offer free returns and exchanges. Most women keep their usual size. If you’re between sizes, we recommend sizing up for a relaxed fit.

Is the fabric soft or does it feel cheap?

The fabric is soft, warm, and designed for everyday wear. It keeps its comfort even after washing and doesn’t feel stiff or scratchy.

How long does delivery take?

UK orders are delivered within 2–4 working days. Order today and you’ll likely be wearing it this week.

Are returns complicated?

Not at all. UK returns are simple and straightforward. We provide clear instructions and support — no long forms or back-and-forth emails.

Why should I order now?

Winter is happening now. Every cold week without it is one you’ll notice — and founding customers get priority support.

Is this suitable for everyday wear?

Yes. It’s designed to feel comfortable at home while still looking put together when you step outside. Most customers wear it multiple times a week.

Is my payment secure?

Absolutely. Payments are processed securely and we accept Apple Pay, PayPal, and major cards.

Still unsure?

Try it at home for 90 days. If you don’t love it, send it back — no questions asked.