We want you to be completely satisfied with your purchase. If any issue arises, we're here to help.
Return Eligibility
We offer a 90-day return policy. You must submit a return request within 90 days of receiving your order.
To be eligible for a refund:
- The item must be new and in the same condition as when delivered.
- All tags and original packaging must be intact.
- Proof of purchase (order confirmation) must be provided.
Items returned without prior authorization will not be accepted.
How to Request a Return
To make a return, please contact us at:
Once your request is approved, we will provide you with detailed return instructions and the correct return address.
Please do not send items back before receiving our confirmation.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged
- Defective
- Incorrect
Please contact us immediately and provide photographic evidence so we can assess the issue and resolve it quickly.
Exchanges
If you would like to exchange an item, the fastest process is:
- Submit a return request for the item you received.
- Once the request is approved, place a new order for the desired item.
Refunds
Once the returned item is received and inspected, we will notify you of its acceptance or rejection.
If the return is approved:
- The refund will be processed to your original payment method.
- Processing times may vary depending on your bank or card provider.
Shipping fees (if applicable) are generally non-refundable, unless the return is due to an error on our part.
Non-Returnable Items (if applicable)
For hygiene and safety reasons, certain products cannot be returned (e.g., underwear, opened beauty products, or personalized items). These exclusions will be clearly stated on the product page.
Customer Service
For any questions regarding returns or refunds, please contact:
You can also get help through our contact page on our website.